Our Policies

PRIVACY POLICY

This privacy policy describes how Arizers accumulate, utilize and discloses the customer's personal and other details. Arizers in association with Support Maintenance solutions we provide the user in accordance with the Terms of Use(http:www.(Co website). When you provide your information through our Website, Chat session, E-mail or directly to the technician, use our services, the customer permit us to use the information consistent with this privacy policy.

HOW Arizers GATHERS INFORMATION

We provide technical solutions to the customers using online web based programs as well as over the phone support as well. These software may consisit of remote desktop connection programs to remotely connect and access customer's computer with their permission. We need some specific data and authorization form customer to provide them support. Some of this information may be asked in the form of obline Web forms or it could be asked by one of our technician on the phone. Any other technical information about the system specifications can be fetched via diagnostics tools that we use to connect to the client's computer.

KIND OF INFORMATION Arizers COLLECT

Personal Information

We will let you know when we need you information that identifies your "Personal Information" or allow us to control your computer. In order to utilize our services customer must provide some of his certain identifying information. For online registration, we prompt you to provide us your contact information such as first and Last name, Postal Code, Email -ID. Arizers use this data to contact you inregards with the services and products the client has requested. This includes renewal/re-registration notifications, special survey, special messages/offers on improving our services.

PAYMENT INFORMATION

When you subscribe to Arizers services, Arizers may gather debit or credit card information and any other information. Like many companies, Arizers may use third party payment processing, paymen gateway transactions to verify and process credit card payments. Arizers uses the payment information to complete your Transaction, Computer and System information.

PAYMENT INFORMATION

When you subscribe to Arizers services, Arizers may gather debit or credit card information and any other information. Like many companies, Arizers may use third party payment processing, paymen gateway transactions to verify and process credit card payments. Arizers uses the payment information to complete your Transaction, Computer and System information.

Customer Computer Information

We may also ask the customer about his/her computer information to provide the services. For example the information may include:-

  • 1> Information about Date Of Purchase
  • 2> Type of computer system
  • 3> Serial no. of computer
  • 4> Make and model number of your computer
  • 5> Software installed or peripheral attached to computer
  • 6> working condition of the computer
  • 7> Registry and system and hardware information about the computer

Normally, this information is used to provide you the personal custmized experienced to the customer and update our support programs.

REMOTE ACCESS PROGRAM

while you are requesting for the assistance you may be asked by our technicians to have remote access to your computer and take control of your computer. Arizers use software diagnostics tools that enables the technician to have control of your computer over the internet. This allows the Arizers technician to check and fix the problems with your devices withour ever coming to the customer's location. Arizers does not use remote connection software to connect to the client's computer withour customer's consent and customer are requested to stay available while technicians are working on the computer.

DIAGNOSTIC TOOL

Arizers use some online remote diagnostics programs and tools that may collect wide variety of customers computer status and health of the peripheral devices connected across. This information is fetched by Arizers to using secure tools over the internet connection. Arizers analyses this information to help diagnose and fix real time issues with the devices. The Arizers diagnostics tool is not developed to fetch any personal, financial or social information from the customer's computer, though we might check information about like last websited visited, email messages opened, email messages sent to, profiles etc. Use of the remote diagnostic may be subject to the terms and conditions of the respective program license agreements.

LIVE SUPPORT SOFTWARE TOOLS

Arizers reserves the right to record and monitor online and offline sessions between users and technical professionals for quality analysis and service related activities. Few uses of this type of information consist of improving the customer service experience, building support knowledge and conducting internal market R&D. We do not associate session data used for these purposes with the personal information.

COOKIES

We may utilize cookies and identical data to assist you with more personal service on our website and interact with Arizers. Cookies are small amount of data accumulated by your computer browser on your computer. Cookies helps us to keep record of the preferences you specify. Most of the computer browsers automatically accept cookies and you are always capable to change those settings at any time to not let the browser save cookies for particular websites in future. Each computer browser is different so check the settings as per the manual.

LOG FILES

We use system logs information, ip address to analyse trends, administer the site and collect broad demographic information about for bundled use.

ADDITION OF INFORMATION

In order to secure Arizers from fraud activities and to assure the integrity of services and manage risk we may supplement the information we gather from computer of one client with the information gathered from other client's computer.